What delivery options are available?
Orders are dispatched by four methods:
- Standard delivery via first class Royal Mail
- Next day delivery via DPD courier
- Express international delivery via CrossFlight courier
- Click and Collect (Free of charge)
|Rest of Europe||£7.50||N/A||£20.00|
|Rest of World||£10.00||N/A||£25.00|
* For insurance purposes, UK orders over the value of £25 will be sent by DPD only at a delivery cost of £6.95
+ Please note packages going to Northern Island, The Scottish Highlands and the Channel Islands will be dispatched Via Royal Mail recorded delivery and may take 2/3 working days to receive.
Details of delivery options
If your order is placed on a weekday before 12pm, it will be dispatched on the same day. If the order is placed after 12pm, it will be dispatched the following working day. If your order is placed at the weekend, it will be dispatched on the following Monday. Please allow 5 days for delivery to a UK address and up to 20 working days outside of the UK.
DPD Next Day Delivery (Orders Placed before 12pm Monday-Thursday)
I have placed my order with DPD Courier Postage, what happens next?
Once your order has been dispatched from our department, providing you have given the appropriate information, DPD will send you an email/text message with your tracking and delivery information. Then, on the morning of delivery you will receive a confirmation email/ text message that your parcel is out for delivery and will provide you with a delivery time within an hour’s window. DPD deliver packages between 7am and 7pm Monday-Friday.
Can I collect?
Yes, online orders can be collected from the fanstore. Please bring a copy of your online order and identification
The Fanstore will contact you to discuss collection arrangements, in line with Covid restrictions
When should I receive my package?
If your order is placed on a weekday before midday, it will be delivered the following working day. If your order is placed after midday, it will be delivered 2 working days later. Orders placed on a Friday before midday will be delivered Monday and orders placed after midday Friday will be dispatched Monday for Tuesday delivery.
*Please be fully aware that all parcels require a signature. Therefore, a consignee must be present at the delivery address provided.
What will happen if no one is in when my DPD parcel is delivered?
DPD will post a ‘while you were out’ card and will attempt to re-deliver the following day. Should you wish to have it re-delivered on a specific date, you will need to contact them to arrange this. If the courier fails to deliver on their third attempt, the parcel will be returned to sender and will result in an additional fee if you require the item re-sending out.