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Merchandise Terms & Conditions

1. Replica Kit

Customers should be aware that sizing may vary from previous Replica kits. Please ensure you obtain the correct size before printing as we are unable to exchange or refund after letters and/or numbers have been applied to personalise your item. Reading Football Club cannot accept liability for any changes to players names and numbers due to transfers.

2. Personalisation of Replica Kit

Reading Football Club (“we”, “us”, “our”) reserves the right to refuse to print shirts that we deem offensive or abusive. An operator will contact you to discuss your choice and, if necessary, request an alternative. Please note this may delay delivery of your shirt.

3. The Contract

A binding contract will be formed between us and you when we send you confirmation via email (“Order Confirmation”) that your order has been accepted. Once payment is received in full by us, you will get legal title of the goods (ownership).

4. Stock Availability

Occasionally, some items may be temporarily out of stock or sold out due to unprecedented demand. Where possible these items will be removed from the website, where possible we will offer alternative items on customer approval. If this is not possible, we will place out of stock items on back order and it will follow as soon as possible on a separate delivery. Customers can choose to accept a partially complete order at the time of checkout. If any items are likely to take more than three weeks the club will contact the customer to check with whether they wish to proceed with the order. If any items have been discontinued we will endeavour to offer an alternative wherever possible.

If for any reason you are not satisfied with any article, we will do our utmost to deal with your complaint to your satisfaction. This does not affect your statutory rights.

5. Pricing Policy

Prices quoted on our website are correct at time of publishing but we reserve the right to vary them up or down due to changes in VAT or any other circumstances which may be beyond our control. All prices stated are inclusive of VAT.

6. Payment

Goods can be paid for by:

· Credit/debit card - MasterCard, Visa, Delta, Maestro, Electron and Solo. We DO NOT accept American Express or Diners Club cards.

We do not accept cash on delivery

Sterling cheques and postal orders will be banked on receipt. Please allow ten (10) working days for these to clear, which may delay the despatching of your order.

7. Customs Duty Applied

Please note the customer is responsible for all charges that relate to customs or duty that may be applied in certain countries. Reading Football Club takes no responsibility for these charges or for any delays in your receiving any goods owing to customs’ intervention.

8. Mail Order Delivery

CrossFlight

Our Worldwide Courier Partner Outside Europe.

Please note next day deliveries after the 20th December may be affect by national holidays – please contact 0118 9070372 for any delivery queries.

Orders are dispatched in three ways – first class Royal Mail (standard delivery), DPD (next day delivery)* or CrossFlight International Courier** (Express International Delivery).

For insurance purposes any orders over the value of £25 being shipped to the UK are sent by DPD at a delivery cost of £6.95. For orders under £25, you have the choice between standard delivery (£4.95) or DPD (£6.95)

Royal Mail
If your order is placed on a weekday before 12pm, it will be dispatched on the same day. If the order is placed after 12pm, it will be dispatched the following working day. If your order is placed at the weekend, it will be dispatched on the Monday. Please allow 5 days for delivery

*DPD Next Day Delivery
Reading Football Club is now offering all UK customers the opportunity to receive their goods next day before 6pm. DPD will collect from Reading Football Club on a daily basis and dispatch orders all over the UK. This way your order can be tracked and traced via the internet so you know exactly what the status of your order is. Please note that a signature will be required so make sure that someone will be available at you shipping address.

Please note that if your order is placed on a weekday before midday, it will be delivered the following working day. If your order is placed after midday, it will be delivered 2 working days later.

Please note that orders placed on a Friday before midday will be delivered Monday and orders placed after midday Friday will be dispatched Monday for Tuesday delivery.

To get the best from the DPD service please ensure you complete the mobile telephone field on the order form and ensure your email address is correct.

**CrossFlight International Courier
Reading Football Club are now offering all international customers the opportunity to receive their goods through an express courier. CrossFlight International Couriers will collect from Reading Football Club on a daily basis and dispatch orders all over the world. This way your order can be tracked and traced via the internet so you know exactly what the status of your order is. Please note that a signature will be required so make sure that someone will be available at your shipping address. Please note this service is only available Monday-Friday and orders must be placed during store hours (9am-5.30pm)

Delivery Costs:

Royal Mail DPD CrossFlight
United Kingdom+ £4.95 £6.95 N/A
Rest of Europe £7.50 N/A £20.00
Rest of World £10.00 N/A £25.00

9. Delivery Charges

If you have a question regarding the delivery information please contact the Mail Order Department on 0118 9070 372/3 or by email to merchandise@readingfc.co.uk

10. Order Cancellation

You may cancel your order for goods at any time up to the 7th working day after you receive the goods*. Instructions to cancel all or part of your order MUST be IN WRITING. You may notify us by post to The Mail Order Department, Madejski Stadium, Reading, RG2 0FL, by fax to – 0118 9074 094, or email to merchandise@readingfc.co.uk.

Once you have notified Reading Football Club that you are cancelling your order, any sum debited from your credit card will be re-credited when we receive the goods into our returns department, and, in any event, within 30 days of the cancellation, provided you return the goods in the original condition, Reading Football Club will make any other refunds will be by cheque.

You are required to take reasonable care of the goods and return them at your own cost in order to receive a refund for a cancelled order.

If your order has already been delivered you will need to follow our Refunds procedure.

*Excluding personalised goods (such as printed replica kit), videos, CDs, DVDs and magazines/programmes. For hygiene reasons, earrings and body bars cannot be resold by us if returned with the packaging opened. Except in the case of faulty merchandise, we will not refund earrings and body bars where the goods have been resealed and they have become unsuitable for resale.

11. Exchanges

Damaged/Missing Goods On Delivery
You must report any damaged goods or missing items from your parcel with 72 hours of receipt. Please call readingfcdirect on 0118 9070 372/3 or email to merchandise@readingfc.co.uk. If you do not contact us within 72 hours we reserve the right not to replace or exchange/refund the item (s) that are damaged or missing.

Exchanges
If you are not completely satisfied with your purchase and would like to change the item (s) we will be happy to exchange most goods* provided that they are returned in a new and unused condition, with your proof of purchase and within 28 days** of that purchase.

All goods to be exchanged must be received back in a new and unused condition, with the original wrapping and the invoice or shop receipt. Please re-use the original packing material if possible, and use the return label attached to the invoice. The return address is readingfcdirect, Madejski Stadium, Reading, RG2 0FL. You may also return any of our products for an exchange to our Madejski Stadium Fanstore.

We cannot accept responsibility for returned goods if they are lost in transit. It is your responsibility to obtain a Proof of Posting Certificate or have adequately insured the goods using Recorded Delivery of Special Delivery for expensive items.

*Excluding personalised goods (such as printed replica kit), videos,CDs, DVDs, and magazines/programmes.For hygiene reasons, earrings and body bars cannot be resold by us if returned with packaging opened. Except in the case of faulty merchandise, we will not refund earrings and body bars where the goods have been unsealed and they have become unsuitable for resale.

** The date for readingfcdirect customers for the 28 day period to start will be from the date that the goods have been dispatched from our warehouse.

12. Refunds

If you wish to have an item (s) refunded, the goods* must be in a new and unused condition, returned to us with your proof of purchase and within 28 days** of that purchase.

All goods to be refunded must be received back in a new and unused condition with the original wrapping and the invoice or shop receipt. Please re-use the original packing material and return to readingfcdirect, Madejski Stadium, Reading, RG2 0FL you may also return any of our products for a refund to our Madejski Stadium Fanstore.

We cannot accept responsibility for returned goods if they are lost in transit. It is your responsibility to obtained Proof of Posting Certificate or have adequately insured the goods using Recorded Delivery of Special Delivery for expensive items.

If we find that the item (s) have not been returned to us in a new and unused condition, we reserve the right to refuse a refund.

*Excluding personalised goods (such as printed replica kit), videos,CDs, DVDs, and magazines/programmes.For hygiene reasons, earrings and body bars cannot be resold by us if returned with packaging opened. Except in the case of faulty merchandise, we will not refund earrings and body bars where the goods have been unsealed and they have become unsuitable for resale.

** The date for readingfcdirect customers for the 28 day period to start will be from the date that the goods have been dispatched from our warehouse.

Our policies for exchanges and refunds are in addition to your statutory rights.

13. Faulty Goods

If the item is not of a satisfactory quality please follow our Refunds procedures. You also need to return it to us along with your proof of purchase and a covering letter stating the fault.

14. Copyright Notice

All content included on our online store including but not limited to the web site design, photographs, images, text, graphics, audio clips, visual clips, logos, button icons and the selection and arrangement thereof are either our property or that of our content suppliers and are protected by UK and international copyright laws. All software used on this site is either our property or that of our suppliers and is protected by UK and international copyright laws ALL RIGHTS ARE RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this Web site for the purposes of placing an order with us and using this website as a shopping resource only. Any other use of materials on this Web Site including reproduction for purposes other than those noted above, modification, distribution, transmission, broadcasting republication, downloading or uploading without our prior written permission is strictly prohibited.

15. Governing Law And Jurisdiction

Any disputes arising from use of this website will be governed by and construed in accordance with English Law and will be subject to the jurisdiction of the English Courts.

16. Online Terms and Conditions

These terms and conditions are compliant with the European E-Commerce directive and Distance Selling Regulations 2000. They do not limit or exclude your statutory rights.

Address for order enquiries and complaints –

readingfcdirect, Reading Football Club, Madejski Stadium, Reading, Berkshire, RG2 0FL

Head of Retail – Mark Ilsley milsley@readingfc.co.uk

Company registration No - 53703 VAT Number – 724 4586 24

Registered Address – Madejski Stadium, Junction 11 M4, Reading, Berkshire, RG2 0FL

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